Privacy policy

Last Updated: May 2026

This Privacy Policy describes how TBS Studio (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit, interact with, or make a purchase from TBS Studio (the “Website”).

By using our Website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our Website or interact with TBS Studio, we may collect certain personal and technical information, including:

Personal Information

• Name
• Phone number
• Email address
• Billing address
• Shipping address
• Payment-related information
• Order details
• Communication records

Device & Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Time zone
• Pages visited
• Website interaction data
• Referral source information
• Cookies and analytics data

2. How We Use Your Information

We use your information for purposes including:

• Processing and fulfilling orders
• Delivery coordination and installation scheduling
• Customer support and communication
• Order confirmations and invoices
• Fraud prevention and security monitoring
• Improving our Website, products, and services
• Marketing and promotional communication (where permitted)
• Internal analytics and performance tracking

3. Cookies & Tracking Technologies

Our Website may use cookies, pixels, tags, and similar tracking technologies to enhance user experience and analyze website performance.

These technologies help us:

• Understand customer browsing behaviour
• Improve website functionality
• Measure marketing effectiveness
• Personalize customer experience

Users may choose to disable cookies through their browser settings. However, certain parts of the Website may not function properly if cookies are disabled.

For more information about cookies, users may visit:
All About Cookies

4. Sharing of Information

TBS Studio does not sell customer personal information to third parties.

However, we may share information with trusted third-party service providers strictly for operational purposes, including:

• Payment gateways
• Shipping and logistics partners
• Installation partners
• Website and analytics providers
• Customer support tools
• Marketing and advertising platforms

We may also disclose information:

• To comply with legal obligations
• To respond to lawful government requests
• To protect our legal rights, customers, or business operations

5. Payment Information

Payments made through the Website are processed through secure third-party payment gateways.

TBS Studio does not store complete debit card, credit card, or banking credentials on its servers.

6. Marketing Communication

Where permitted, we may send updates regarding:

• New product launches
• Promotions
• Collections
• Brand announcements
• Design inspiration and content

Customers may opt out of marketing communication at any time using unsubscribe links or by contacting us directly.

7. Data Retention

We retain customer information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Maintain business records
• Comply with legal, tax, or regulatory obligations
• Resolve disputes or enforce agreements

Customers may request deletion of certain personal information, subject to applicable legal and operational requirements.

8. Your Rights

Subject to applicable laws, customers may request to:

• Access their personal information
• Correct inaccurate information
• Update personal details
• Request deletion of personal information
• Withdraw consent for marketing communication

To exercise these rights, customers may contact us using the details provided below.

9. Third-Party Services & External Links

Our Website may contain links to third-party websites or services. TBS Studio is not responsible for the privacy practices, content, or security of external websites.

Users are encouraged to review the privacy policies of third-party platforms before sharing personal information.

10. Children’s Privacy

TBS Studio does not knowingly collect personal information directly from children. Any purchases or interactions involving children’s products must be conducted by parents, guardians, or authorized adults.

11. Data Security

We implement reasonable administrative, technical, and operational safeguards to protect customer information against unauthorized access, misuse, disclosure, or loss.

However, no online platform or electronic transmission method can guarantee absolute security.

12. Policy Updates

TBS Studio reserves the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes.

Updated versions will be published on this page with the revised effective date.

13. Contact Us

For more information about our privacy practices, or if you have any questions, concerns, or complaints regarding your personal information, you may contact us at:

Email:support@tbs.studio

Registered Entity:Mobler Ventures Pvt. Ltd.

Privacy / Grievance Officer
48 Espace, Nirvana Country,
Sector 50
Gurugram 122018
Haryana
India